The Complexity of Trust: How to harness trust to build a better future in the public sector

The 2022 census showed that in the UK the public are more trusting of other people than of the government.[1] Trust between the public and the public sector has always been complicated, often reflecting the difficulties faced by society. Over the decades, trust has ebbed and flowed, however, “2022 has seen trust at a record low.”[2] This article looks at the intricacies of trust within the public sector and presents BMT’s four key enablers to build trust in the public sectors’ transformation initiatives. The world has faced particularly tumultuous times over the last decade: A global pandemic,…